Refund & Cancellation

Cancellation & Refund Policy

At Travel Horizontal, we understand that plans can change, and sometimes you may need to cancel or modify your hotel reservation. We strive to provide a fair and transparent cancellation and refund process to ensure a hassle-free experience for our customers. Please review the following policy details regarding cancellations and refunds:

1. Cancellation Policy:

1.1 Flexible Cancellation: Many of our hotel bookings come with flexible cancellation options. These allow you to cancel your reservation within a specified time frame without incurring any cancellation fees. The cancellation deadline and any associated fees will be clearly stated at the time of booking.

1.2 Non-Refundable Bookings: Some bookings may be non-refundable, meaning that no refunds will be issued if you choose to cancel or modify your reservation. Please carefully review the booking details before confirming your reservation to ensure you are aware of any non-refundable terms.

1.3 Special Cases: In certain circumstances, such as natural disasters, government-imposed travel restrictions, or other extenuating circumstances, we may offer exceptions to our cancellation policy. Please contact our customer support team for assistance in these situations.

2. Refund Policy:

2.1 Refund Eligibility: If you are eligible for a refund based on the terms of your booking and our cancellation policy, refunds will be issued to the original payment method used for the reservation.

2.2 Processing Time: Refunds will be processed within 14 business days from the date of cancellation. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution's policies.

2.3 Partial Refunds: In some cases, partial refunds may be issued based on the terms of your booking and the cancellation policy. This may occur if only a portion of your reservation is cancelled.

3. How to Cancel:

To cancel or modify your reservation, please contact our customer support team at 0336-1310090. Be sure to have your booking confirmation number handy to expedite the process.

4. Contact Us:

If you have any questions or require further assistance regarding our cancellation and refund policy, please don't hesitate to contact us. Our dedicated customer support team is here to help you every step of the way.

5. Changes to the Policy:

Travel Horizontal reserves the right to modify or update this Cancellation & Refund Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.