Welcome to Travel Horizontal (www.travelhorizontal.com), designed to assist users in accessing travel-related information, checking the availability of travel services, making legitimate reservations, and transacting with travel suppliers. By accessing or using this Website, booking travel products or services, or contacting our customer service team, you agree to be bound by these Terms of Use ("Terms" or "Agreement"). If you do not agree with these Terms, please refrain from using the Website or our services.
These Terms govern your use of the Website and any services provided through it, including bookings made via our customer service agents. We reserve the right to update these Terms at any time, and your continued use of the Website constitutes acceptance of the updated Terms. Please review this page periodically for changes. This Agreement is subject to compliance with the laws of Pakistan and applicable international regulations, including the Pakistan Electronic Transactions Ordinance 2002, Consumer Protection Laws, and General Data Protection Regulation (GDPR) for users in the European Union.
As a condition of using this Website, you represent and warrant that:
You are at least 18 years of age and sound mind.
You possess the legal authority to enter into binding agreements.
You will use the Website solely for lawful purposes and under these Terms.
You will only make legitimate reservations for yourself or others for whom you are legally authorized to act.
You will inform others about these Terms and any applicable rules when making reservations on their behalf.
All information provided by you is accurate, current, and complete.
If you have an account, you will safeguard your login credentials and be responsible for all activities under your account.
We reserve the right to deny access to the Website or its services at our discretion, without notice, for any reason, including violations of these Terms.
You agree not to engage in any of the following activities:
Using the Website for commercial purposes without prior written consent.
Making speculative, false, or fraudulent reservations.
Using automated tools (e.g., robots, spiders, or scrapers) to access, monitor, or copy Website content without express permission.
Bypassing security measures or robot exclusion headers to gain unauthorized access.
Taking actions that impose an unreasonable load on our infrastructure.
Deep-linking to any part of the Website, including booking paths, without permission.
Framing or mirroring any portion of the Website without authorization.
Modifying, distributing, reproducing, or selling any content, software, or services obtained from the Website without permission.
Violations may result in account suspension, cancellation of bookings, or legal action under applicable laws, including Pakistan’s Prevention of Electronic Crimes Act 2016 and international cybercrime regulations.
All content on this Website, including text, images, logos, and software, is proprietary to us or our suppliers and is protected by intellectual property laws in Pakistan (e.g., Copyright Ordinance 1962) and international treaties, such as the Berne Convention. You may make limited copies of travel itineraries for personal use but may not reproduce, modify, or distribute any content without written permission.
Bookings made through the Website are subject to availability and supplier terms. You agree to provide accurate payment information and authorize us to charge the specified amounts. All transactions are subject to compliance with Pakistan’s Payment Systems and Electronic Fund Transfers Act 2007 and international financial regulations. In case of suspected fraud or unauthorized activity, we may cancel bookings, freeze accounts, and pursue legal action. To contest cancellations or account actions, contact our Customer Service team.
Your personal information is handled in accordance with our Privacy Policy, which complies with Pakistan’s Data Protection Bill 2023 (if enacted), GDPR, and other applicable international data protection laws. By using the Website, you consent to the collection, use, and sharing of your data as outlined in the Privacy Policy.
To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Website or services, including booking errors, supplier failures, or data breaches. This is in line with Pakistan’s Consumer Protection Act and international consumer laws.
These Terms are governed by the laws of Pakistan. Any disputes arising from your use of the Website shall be resolved through negotiation or, if necessary, in the courts of Karachi, Pakistan. For international users, disputes may also be subject to relevant international laws and treaties, such as the United Nations Convention on Contracts for the International Sale of Goods.
We may terminate or suspend your access to the Website or services at any time, without notice, for conduct that violates these Terms or harms other users, us, or third parties. Upon termination, your right to use the Website ceases immediately.
For questions or concerns about these Terms, please contact our Customer Service team:
Travel Horizontal
Email: info@travelhorizontal.com
Helpline: +92 330 9997739
Website: www.travelhorizontal.com
Last Updated: Jan 01, 2026
